Volkswagen Service
Special Offers

• Oil 
• Oil Filter 
• Drain Plug 
• Plug 
• Screw
• Washer
• Air Filter
• Labour

Courtesy Transport

We’ll pick you up if you breakdown
Where your vehicle cannot be repaired at the point of breakdown to render it mobile, you are entitled to courtesy transport if the breakdown is within 100km of your normal place of residence, provided that such transportation will only be arranged for travel to one address.

Hotel Accommodation/Car Rental

We’ve got you covered 
Where your vehicle cannot be repaired at the point of breakdown to render it mobile, and the breakdown occurs further than 100km from your normal place of residence, you are entitled to elect one of the following benefits:

• Hotel Accommodation - Volkswagen Alert will arrange and pay up to one thousand five hundred rand (R1500.00) towards hotel accommodation for you and the occupants of the vehicle.
• Car Rental - If you prefer not to elect the Hotel Accommodation referred to above, Volkswagen Alert will arrange and pay for car rental for a maximum of forty-eight (48) hours. This arrangement will be subject to you accepting the standard terms and conditions of the car rental company. Volkswagen Alert will reimburse the rental company on your behalf in respect of the rental charges only. Any charges relating to insurance, fuel and/or any other obligations reflected in the rental agreement will be for your account.

Vehicle Safe Storage

A safe space for your Volkswagen
If required due to overnight delay, Volkswagen Alert will arrange and pay for the first forty-eight (48) hours of safe storage of the vehicle.

Vehicle Repatriation

We’ll return your Volkswagen, no matter where you are
Where the breakdown has occurred further than 100km from your normal place of residence, Volkswagen Alert will arrange and pay to collect your vehicle and return it to your closest dealer after it has been repaired.

Where the breakdown has occurred within 100km of your normal place of residence, Volkswagen Alert will arrange and pay for the vehicle to be collected and repaired at the dealership closest to where the breakdown occurred.

Additional Benefits

We go the extra mile
The call-out fee to attend to the following is covered by Volkswagen Alert. All other costs are for your account, unless these are covered in respect of the Warranty and/or Maintenance Plan (where applicable) in respect of the vehicle:

1. Flat tyres
2. Flat batteries
3. Fuel shortage
4. Vehicle keys locked inside the vehicle

Value Service Terms and Conditions

Terms and conditions apply. The vehicle must be 6 years or older and less than or equal to 13 years or the latest active contract must be 6 years or older and less than or equal to 13 years. Mileage must be less than or equal to 270,000km at the time of purchasing the Value Service plan. EasyDrive Value Service is a 2 year/30,000km service plan. This plan includes Roadside Assistance for the period of 2 year/30,000km. The plan only covers Oil Change services and not Inspection Services and Wear and Tear items. An Air Filter is included on one of the two Oil Change services only. The maximum parameters for this plan is up to 15 years / 300,000km. Once this age of a vehicle is reached, we cannot offer any sort of plan. E&OE.

The Air Filter can only be claimed once for the duration of this contract, i.e. for the first or second Oil Change service only. Should there be a claim for two Air Filters, one will be removed from the claim. 

Offer valid on *Polo and Polo Vivo models between 2008-2015.

^{*It excludes GTI, TDI and TSI models}