Accident and Breakdown Assistance
Accidents or breakdowns can happen: We do our best to keep you mobile.
Volkswagen Roadside Assistance Numbers
24/7 Roadside Assistance Contact Details
South Africa (Free) 0860 434 737. From neighbouring countries, please call +27 41 994 5615
*Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad.
Roadside Assistance Services.
Volkswagen South Africa and its Dealer network are committed to ensuring you and your Volkswagen are taken care of. The Volkswagen Alert programme is a testament to this commitment – with its 24/7, 365, nationwide towing service and on-site assistance. Should you find yourself stranded due to mechanical or electrical breakdown, do not hesitate to call Volkswagen Alert. Roadside Assistance is free for all new Volkswagens for the first 3 years or 120 000km (whichever comes first) and is available on all active EasyDrive Maintenance Plans.
Our Roadside Assistance* offers more than just towing; we also provide hotel accommodation, vehicle repatriation and safe vehicle storage.
*Terms and Coditions apply
Save A Car Programme
In the unfortunate circumstance of a car accident, Volkswagen South Africa is available to help you navigate through this misfortune. Our Alert Programme is available 24/7 on 0860 434 737 to assist with arranging vehicle towing*.
For vehicle body parts that are damaged and need to be replaced by a Motor Body Repairer, Volkswagen South Africa has the Save a Car Programme to assist you (with or without insurance cover) with Volkswagen Genuine Body Parts at discounted prices.
To take advantage of Save A Car, all you need to do is contact or visit your nearest Volkswagen dealer parts department with a repair quote and request a discount on the quoted parts.
Impressive in quality, safety and precision fit, you can rest assured that all Volkswagen Genuine Parts include a two year/unlimited mileage warranty.
*Vehicle towing is for the customer’s cost but at a competitive cost negotiated by Volkswagen South Africa.
We’ll pick you up if you breakdown
Where your vehicle cannot be repaired at the point of breakdown to render it mobile, you are entitled to courtesy transport if the breakdown is within 100km of your normal place of residence, provided that such transportation will only be arranged for travel to one address.
Hotel Accommodation/Car Rental
We’ve got you covered
Where your vehicle cannot be repaired at the point of breakdown to render it mobile, and the breakdown occurs further than 100km from your normal place of residence, you are entitled to elect one of the following benefits:
- Hotel Accommodation - Volkswagen Alert will arrange and pay up to one thousand five hundred rand (R1500.00) towards hotel accommodation for you and the occupants of the vehicle.
- Car Rental - If you prefer not to elect the Hotel Accommodation referred to above, Volkswagen Alert will arrange and pay for car rental for a maximum of forty-eight (48) hours. This arrangement will be subject to you accepting the standard terms and conditions of the car rental company. Volkswagen Alert will reimburse the rental company on your behalf in respect of the rental charges only. Any charges relating to insurance, fuel and/or any other obligations reflected in the rental agreement will be for your account.
Vehicle Safe Storage
A safe space for your Volkswagen
If required due to overnight delay, Volkswagen Alert will arrange and pay for the first forty-eight (48) hours of safe storage of the vehicle.
We’ll return your Volkswagen, no matter where you are
Where the breakdown has occurred further than 100km from your normal place of residence, Volkswagen Alert will arrange and pay to collect your vehicle and return it to your closest dealer after it has been repaired.
Where the breakdown has occurred within 100km of your normal place of residence, Volkswagen Alert will arrange and pay for the vehicle to be collected and repaired at the dealership closest to where the breakdown occurred.
We go the extra mile
The call-out fee to attend to the following is covered by Volkswagen Alert. All other costs are for your account, unless these are covered in respect of the Warranty and/or Maintenance Plan (where applicable) in respect of the vehicle:
- Flat tyres
- Flat batteries
- Fuel shortage
- Vehicle keys locked inside the vehicle