volkswagen service and repairs

Service and Repairs.

Welcome to Volkswagen Service.

When you buy a Volkswagen, you know you are getting so much more than just a car. After Sales Service and support is the next stage in your journey. We have a committed Dealer Network of 109 Dealers across South Africa, Botswana and Namibia with world-class experts to ensure that you and your Volkswagen are always taken care of. With Volkswagen’s revered expertise and German engineering, we give your Volkswagen the love it deserves and ensure it runs exactly as it should. After all no one knows your Volkswagen better than we do.

Why service with Volkswagen

With Volkswagen EasyDrive Service and Maintenance Plans, you get qualified experts, genuine parts, real value-for-money and a nationwide dealer network that provides all the things you’ve come to expect from the people behind the People’s Car.

These services include:

When it comes to your Volkswagen, you want someone who knows it intimately. No one knows your car better than you, and the people who made it. Which is why our team of qualified expert technicians go through rigorous training to ensure your masterpiece of German engineering keeps driving like a dream. 

To become a certified Volkswagen Service Technician, each expert has to complete 176 hours of training, and 432 hours to become a Master Technician. You can rest assured, knowing that each and every expert is equipped with the skills needed to use our sophisticated on-site tools and systems, to diagnose problems and upgrade software.

Genuine Volkswagen Parts

We strive to ensure every Volkswagen represents German engineering at its best. Every part has been carefully designed to meet the highest standards. No matter how small, every part matters. Which is why we only use Volkswagen Genuine Parts. In fact, we have over 500,000 parts available in our catalogue that we can stock at any given time, and over 40,000  Volkswagen Genuine Parts readily available in our parts warehouses in South Africa.

If a specific part is not available at the time of ordering, we’ll have it shipped straight from the factory in Germany within 10 days if it is available there. To ensure further peace of mind, each and every Genuine Part purchased at a Volkswagen dealer comes with a 2 Year  warranty*. 

*24-month warranty on parts and batteries.

Since the first Volkswagen hit the streets of South Africa in 1950, we’ve been working to help drive the country forward. Thanks to our wide dealer network, we can do just that. With 109 dealerships across South Africa, Botswana and Namibia, you have access to a Volkswagen dealership throughout the country, giving you convenient access to expert help wherever you need it.

Like our cars, our dealerships run like well-oiled machines, from customer experience and care.

Customer Experience

To make sure you can keep doing life, we’ve taken care of the ride by offering Volkswagen EasyDrive Vehicle Plans which provide a multitude of benefits over and above great service, like protection from future price inflation, enhanced vehicle resale benefits and so much more.

Your Volkswagen and wellbeing are our top priority. To ensure you have complete peace of mind, we strive to provide the best customer experience. From the moment you step into a Volkswagen dealership, you’ll receive all the care and experience that truly demonstrates why Volkswagen really is the People’s Car.

In today’s world, convenience is key, so we’ve used our advanced technology to make your experience a pleasant one. From booking your service through the We Connect Go App, to approving any Additional Work through a video on Service Cam that connects you to our expert technicians, via your smart device.

Personalised service check-in.

A friendly Service Advisor or apprentice is awaiting your arrival and a Vehicle Check-In with a Personal Touch.

Volkswagen's personalised service check-in

Convenience in the palm of your hand

You can have more time for everything else. While your beloved Volkswagen is at our dealer, you will be sent a digital update through Service Cam. You will receive a video via email or SMS that shows you exactly what additional repairs are required. There is no need to call your Service Advisor and you can conveniently approve the quote with just a few clicks.

Service Cam has many benefits for you:

We want to keep you moving, so we have an award-winning Customer Interaction Centre (CIC) ready to assist whenever you need it, along with Roadside Assistance* which is available to you 24 hours a day, 365 days a year. If the unforeseen should occur, we’ll be right by your side to help with jump starts, fuel, flat tyre, towing, mobility and even accommodation.  

We’re on this journey together and your feedback helps us provide the very best service we could possibly offer. So, after every service, we’ll send you a Customer Experience Management survey to find out just how pleasant and professional your Volkswagen Service experience was. 

No matter where the road takes you, if you’re looking for real value-for-money a Volkswagen service pays off. 

*Terms and Conditions apply

Frequently Asked Questions

Service - Frequently Asked Questions.

Your vehicle deserves the right service.

We know how important your vehicle is to you, because we feel exactly the same. Our Genuine Service provides a range of services that are designed specifically for your Volkswagen. So your journey is care-free and comfortable.

Volkswagen Service Special Offers

Volkswagen Service
Special Offers

We care about your Volkswagen just as much as we care about you. That’s why we’re offering you a Volkswagen Service Special Offer on all Polo and Polo Vivo models between 2008 and 2015. It excludes GTI and TDI and TSI models.

Get a world class Volkswagen service with our world class-expert dealer network in German engineering and ensure your Volkswagen keeps running better for longer.

Volkswagen Repair

In the unfortunate event of an accident - no matter how small - we want to ensure your Volkswagen is repaired to Volkswagen standards. We therefore highly recommend choosing a Volkswagen Approved Motor Body Repairer who uses only Volkswagen Approved Repair Techniques, Tools and Genuine Parts.

Motor Body Repairers