Customer Interaction Centre.

Our Whistleblower System

Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at Volkswagen of South Africa (VWSA). The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.

A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at VWSA will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.

How do we process your report?

The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.

_{*The processing time varies depending on the subject of the procedure}

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

More information on the respective procedural principles can be found here: Volkswagen Complaints Procedure

What kind of report do you want to submit?

A complaint about products or services to our customer service

For complaints or feedback about vehicles and services of VWSA or our business partners (e.g. car dealerships, workshops), please contact our VWSA Customer Interaction Centre (CIC) using the details:

South Africa
Volkswagen: 0860 434 737
Commercial Vehicles: 0860 103 349

Neighbouring states (Swaziland, Lesotho, Namibia and Botswana)
Volkswagen: +27 41 994 5615
Commercial Vehicles: +27 41 996 6003

E-mail: support@vwconnect.co.za

Further information regarding the CIC is available here: CIC details

Please understand that we will not be able to forward your request or take any action for reasons of responsibility, as the Whistleblower System unfortunately cannot process customer complaints.

A report of potential misconduct to our Whistleblower System

The Whistleblower System offers various channels for reporting potential misconduct by VWSA employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain.

Find the attached reporting channel brochure as reference.

Making a report to our Whistleblower System

E-Mail address

Postal address / in person

Ombudspersons

Online Platform

Online Reporting Channel

You have the option of using a web-based communication platform to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.

You can access the online reporting channel through the following link:

https://goto.speakup.report/volkswagen

You can find detailed instructions on how to make reports online, by app or by phone here: How to Report

Voice Intake by phone

You can leave us a voice message by phone 24 hours a day, 7 days a week.

After entering the phone number (specific to the country you are in), you will be prompted to enter the organisation code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.

The intake number for South Africa is +27 (21) 427 7937 (call charged at local rate) and corresponding organisational code is 122203.

For further details for your country or region, information can be found here: Volkswagen Group SpeakUp

Speak Up App

You can also download the Speak Up App “SpeakUp - Listen for a change “ by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously).

To download the app, you can also scan the QR code:

You will need to manually enter the organisation code 122203 or scan the below QR code:

Log back in to see our team's reply or answer further questions.

Do you have any questions?

Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.

Volkswagen Group Whistle Blower System