Woman with safety vest sets up warning triangle, in the background a VW ID.5 GTX

Accident and breakdown assistance

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Accidents or breakdowns can happen: The Mobility Guarantee can help you stay mobile.

Volkswagen Roadside Assistance

There for you

Woman with safety vest and Volkswagen Roadside Assistance employee next to two VW ID. cars

In the unfortunate circumstance of a car accident, Volkswagen South Africa is available to help you navigate through this misfortune. Our Alert Programme is available 24/7 on 0860 434 737 to assist with arranging vehicle towing*.

For vehicle body parts that are damaged and need to be replaced by a Motor Body RepairerOpens an external link, Volkswagen South Africa has the Save a Car Programme to assist you (with or without insurance cover) with Volkswagen Genuine Body Parts at discounted prices.

To take advantage of Save A Car, all you need to do is contact or visit your nearest Volkswagen dealer parts department with a repair quote and request a discount on the quoted parts.

Impressive in quality, safety and precision fit, you can rest assured that all Volkswagen Genuine Parts include a two year/unlimited mileage warranty.

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Volkswagen Roadside Assistance Numbers

  • Woman in safety vest in front of VW Touareg with open bonnet calls Volkswagen Roadside Assistance

    24/7 Roadside Assistance Contact Details

    South Africa (Free) 0860 434 737. From neighbouring countries, please call +27 41 994 5615

    *Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad. 

  • Woman writes SMS to Volkswagen Roadside Assistance

    Roadside Assistance Services

    Volkswagen South Africa and its Dealer network are committed to ensuring you and your Volkswagen are taken care of. The Volkswagen Alert programme is a testament to this commitment – with its 24/7, 365, nationwide towing service and on-site assistance. Should you find yourself stranded due to mechanical or electrical breakdown, do not hesitate to call Volkswagen Alert. Roadside Assistance is free for all new Volkswagens for the first 3 years or 120 000km (whichever comes first) and is available on all active EasyDrive Maintenance Plans.

    Our Roadside Assistance* offers more than just towing; we also provide hotel accommodation, vehicle repatriation and safe vehicle storage.

    *Terms and Coditions apply

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FAQ on car breakdowns and accidents