Roadside assistance 

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Volkswagen Roadside Assistance
There for you

In the unfortunate circumstance of a car accident, Volkswagen South Africa is available to help you navigate through this misfortune. Our Alert Programme is available 24/7 on 0860 434 737 to assist with arranging vehicle towing*.

Volkswagen Roadside Assistance Numbers

  • Woman in safety vest in front of VW Touareg with open bonnet calls Volkswagen Roadside Assistance

    24/7 Roadside Assistance Contact Details

    South Africa (Free) 0860 434 737. From neighbouring countries, please call +27 41 994 5615

    *Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad. 

  • Woman writes SMS to Volkswagen Roadside Assistance

    Roadside Assistance Services

    Volkswagen South Africa and its Dealer network are committed to ensuring you and your Volkswagen are taken care of. The Volkswagen Alert programme is a testament to this commitment – with its 24/7, 365, nationwide towing service and on-site assistance. Should you find yourself stranded due to mechanical or electrical breakdown, do not hesitate to call Volkswagen Alert. Roadside Assistance is free for all new Volkswagens for the first 3 years or 120 000km (whichever comes first) and is available on all active EasyDrive Maintenance Plans.

    Our Roadside Assistance* offers more than just towing; we also provide hotel accommodation, vehicle repatriation and safe vehicle storage.

    *Terms and Coditions apply

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FAQ on car breakdowns and accidents