Accident & Roadside Assistance

Vehicle Assistance.

South Africa (Free) 0860 434 737. From neighbouring countries, please call +27 41 994 5615

*Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad. 

Alert Roadside Assistance. We are always there for you.

Alert Roadside Assistance

Roadside Assistance Services.

Volkswagen South Africa and its Dealer network are committed to ensuring you and your Volkswagen are taken care of. The Volkswagen Alert programme is a testament to this commitment – with its 24/7, 365, nationwide towing service and on-site assistance. Should you find yourself stranded due to mechanical or electrical breakdown, do not hesitate to call Volkswagen Alert. Roadside Assistance is free for all new Volkswagens for the first 3 years or 120 000km (whichever comes first) and is available on all active EasyDrive Maintenance Plans.

Our Roadside Assistance offers more than just towing; we also provide hotel accommodation, vehicle repatriation and safe vehicle storage.

COVID-19 Volkswagen
Lockdown Arrangements

South African President, Cyril Ramaphosa, provided a detailed framework with regards to South Africa's response to the COVID-19 pandemic and as such instituted a nationwide lockdown.

In effort to support the President's call and bolster efforts to flatten the COVID-19 curve, please take note of the following arrangements during the lockdown.