Customer Interaction Centre.
Whatever your query, comment or concern, our Customer Interaction Centre or CIC is the central Volkswagen call centre dedicated to serving you. Located at Volkswagen of South Africa's manufacturing plant in Uitenhage, we aim to maintain the highest customer satisfaction level possible by providing accurate and timeous responses and resolutions to our customers' needs.
The Customer Interaction Centre has the following areas of service:
General enquiries and customer care
Responding to general enquiries and customer concerns relating to the products and services offered by Volkswagen of South Africa, as well as providing information about our Dealer network and directing test drive requests to the customers' Dealer of choice.
Customer Care now operate 08h00 to 17h00, Mondays to Fridays (excluding public holidays) and General Enquiries 24/7.
Facilitate roadside assistance in the event of an unexpected vehicle breakdown by making contact with our national Dealer network. This service, called Volkswagen Alert, is available 24 hours a day, seven days a week, 365 days a year. Terms and conditions apply.
Go to the Volkswagen Alert page to find out more about this service.
Volkswagen Commercial Vehicles
There is a dedicated line for Volkswagen Commercial Vehicles owners where all enquiries and roadside assistance requirements are addressed.
Volkswagen: 0860 434 737
Commercial Vehicles: 0860 103 349
Facsimile: 041 394 5170
Neighbouring states (Swaziland, Lesotho, Namibia and Botswana)
Volkswagen: +27 41 994 5615
Commercial Vehicles: +27 41 996 6003
Facsimile: +27 41 394 5170
PO Box 80, Uitenhage, South Africa, 6230
103 Algoa Road, Uitenhage, South Africa, 6230