, 2019-07-05 00:05:51

Accident and Breakdown Guide

Accident and Breakdown Guide

What should you do or not do in the event of an accident or a breakdown and what are you entitled to? Our guide will quickly put you in the picture and ensure that you are always on the safe side.


What to do in the event of an accident?

A step by step guide.

Take a deep breath. Remain calm. A few simple steps will allow you to ensure more safety in the event of an accident. We will explain step-by-step exactly what to do.

  • Switch on the hazard warning lights
  • Switch on the lights if it is dark
  • Put on a high-visibility vest
  • Set up a warning triangle
  • Get passengers to safety
  • Ask witnesses to wait and to help
  • Call a rescue service
  • South African Ambulance Service -10177
  • National Emergency Services - 10111
  • Cell phone emergency call 112
  • Perform emergency first aid only. Some injuries can only be detected by medical professionals

Important information when making the call:

  • Where did it happen?
  • What happened?
  • How many injured?
  • What injuries?

Recommended in the event of:

  • Personal injury or considerable damage to property
  • Cause or drivers fault is unclear
  • Criminal offence: hit-and-run, alcohol, drugs, simulated accident
  • Accidents involving wild animals, livestock or pets
  • Accidents involving objects and/ or property
  • Photograph the scene of the accident
  • Photograph damage, provide a sketch of the accident
  • Exchange details with the other driver and witnesses
  • Complete an accident report
  • Do not admit any fault at the accident location!

Contact Alert
Roadside Assist.

South Africa (Free)

0860 434 737

Always there for you. For neighbouring countries, please call

+27 41 994 5615

*Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad