, 2019-07-05 00:05:51

Accident & Roadside Assistance

Accidents and breakdowns do unfortunately happen – despite all precautions. Here are some guides and services to help you out.


Contact Alert
Roadside Assist.

South Africa (Free)

0860 434 737

Always there for you. For neighbouring countries, please call

+27 41 994 5615

*Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad

Alert Roadside Assistance.

We are always there for you.

Your Benefits and Our Services

The Volkswagen Alert and Alert Plus programmes provide a countrywide service in all matters relating to accidents and roadside assistance service 24 hours a day, every day of the year through Volkswagen South Africa and its Dealer Network.
24 hours a day, 365 days a year and Free on all new Volkswagens for the first 3 years or 120 000km.
  • Always there for you.
    With a 24-hour towing service and on-site assistance.
  • Less stress.
    Thanks to assistance with insurance formalities and a free Replacement Vehicle Service.
  • Warranty and resale value are Maintained.
    Repairs are completed according to manufacturer specifications using approved equipment, Volkswagen Genuine Parts® and paint.

Accident and Breakdown Guide