Welcome to Volkswagen South Africa

Legal & Privacy

Terms and Conditions for Internet use

1) General

1. By entering and using this Website you agree to all of the terms and conditions as set out below.
2. Volkswagen SA is a trading division of Volkswagen of South Africa (Pty) Limited with registered office at 103 Algoa Road, Uitenhage, 6230, duly incorporated to conduct business in South Africa ("Volkswagen SA").

2) Privacy Statement

1. Volkswagen SA recognises the importance of protecting your privacy. Please be assured that we follow a strict policy of not selling or trading any personal or sensitive information about our customers or prospective customers to any company, organisation or person outside of Volkswagen SA, our service providers and authorised Volkswagen Dealers, except where Volkswagen SA is legally obliged to disclose such information.
2. We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.

3) Product Specification

1. The specifications contained in this Website are for information purposes only. If you require any specific feature, consult your Volkswagen Dealer in relation to vehicle specifications.
2. Please confirm model availability and full specification details with your Volkswagen Dealer prior to ordering. Neither Volkswagen nor Volkswagen Dealers can accept responsibility for reliance on the information provided on the Website.
3. Some specifications are used for illustration only and may not be available in the South African market

4) Intellectual Property Rights

1. This Website is published by Volkswagen SA and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All Website design, text, graphics, the typographical arrangement thereof, and all other material on this Website is the intellectual property of Volkswagen SA , Volkswagen Aktiengesellschaft or their service and technology providers.
2. Permission is hereby granted to electronically copy and to print hard copy portions of this Website for the sole purpose of using this as an information resource for Volkswagen SA products. Any other use of materials on this Website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of Volkswagen SA is prohibited.
3. The trade marks, logos and service marks shown on this Website, unless otherwise specified, are the trade marks of Volkswagen SA or Volkswagen Aktiengesellschaft (“VWAG”). No rights are granted to use any of them in any manner whatsoever.
4. It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorised access to any page on this Website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this Website. Volkswagen SA will take such steps as it deems necessary in relation to any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this Website or who attempts to gain unauthorised access to any page on this Website.
5. Any infringement of Volkswagen SA's rights or the rights of any Volkswagen Group Company will result in appropriate legal action being taken against you.

5) Disclaimer and Liability

1. All warranties, representations, conditions of any kind or other terms arising from legislation or the common law in relation to this Website or the information, content, materials or products included on this Website are hereby expressly excluded.
2. Volkswagen SA shall not be liable in any circumstances for any direct, indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses, royalties, usage rights, publication of images or materials posted on websites generally or other claims for compensation / fees whatsoever, whether caused by the acts, omissions or the negligence of Volkswagen SA, its employees agents or service providers, which arise out of or in connection with the use of this Website or the information, content materials or products included on or subsequently appearing on this Website, except in respect of death or personal injury caused by Volkswagen SA's employees' or its agents' proven negligence.
3. Volkswagen SA does not accept any responsibility or liability for access to or material on, any Website that is linked from or to this Website.
4. By using this Website or communicating with Volkswagen SA by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be "in writing".
5. All items purchased from Volkswagen SA shall be pursuant to agreements with shipping and delivery agents and the risk of loss shall pass from Volkswagen SA to such agents upon delivery of any item to such carrier.

6) Misuse Statement

1. Volkswagen SA reserves the right to prevent your usage of this site if you misuse the contents contained within this Website in any manner. Volkswagen SA is the final arbiter as to what shall constitute misuse and its decision will be final.

7) Governing Law

1. These terms and conditions shall be subject to South African law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the South African courts.
2. No information or data on this Website is an offer but merely an invitation to do business.
3. No agreements shall be concluded merely by sending a data message to this Website or its owners.
4. To maximise the surfing experience and provide peace of mind to visitors on our Website, Volkswagen SA strives through constant updating to remain compliant with the Electronic Communications and Transaction Act.

8) Changes to terms and Conditions

1. Volkswagen SA reserves the right to change the Website terms and conditions.
2. Any change will become effective on publication on this Website.

9) Indemnity

1. By accessing and using this Website, you indemnify Volkswagen SA, its employees, agents, Dealers and service providers, against any claims by third parties arising from your access and/or use of the Website.

10) Interruption, Suspension or Termination of the Website

1. Volkswagen SA reserves the right, in its sole discretion and without notice, to interrupt, suspend or terminate this Website as a whole or in part and to change the software and/or hardware required to gain access to this website.

Access to Information

According to the Promotion of Access to Information Act 2 of 2000, records of Volkswagen South Africa (Pty) Ltd may be accessible to a requester under certain circumstances. If you wish to request access to records that Volkswagen South Africa (Pty) Ltd , is obliged to provide in terms of this legislation, download the fees document that lists the costs and type of information available. Then complete the form and return it to schady@vwsa.co.za or skelton@vwsa.co.za.

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