Customer Interaction Centre
Whatever your query, comment or concern, our Customer Interaction Centre or CIC is the central Volkswagen call centre dedicated to serving you.
Located at Volkswagen of South Africa's manufacturing plant in Uitenhage, we aim to maintain the highest customer satisfaction level possible by providing accurate and timeous responses and resolutions to our customers' needs.
The Customer Interaction Centre has the following areas of service:
General enquiries and customer care
Responding to general enquiries and customer concerns relating to the products and services offered by Volkswagen of South Africa, as well as providing information about our Dealer network and directing test drive requests to the customers' Dealer of choice.
Roadside assistance
Facilitate roadside assistance in the event of an unexpected vehicle breakdown by making contact with our national Dealer network. This service, called Volkswagen Alert, is available 24 hours a day, seven days a week, 365 days a year. Terms and conditions apply. Go to the Volkswagen Alert page to find out more about this service.
Volkswagen Commercial Vehicles
There is a dedicated line for Volkswagen Commercial Vehicles owners where all enquiries and roadside assistance requirements are addressed.
The general enquires and customer care services are available from 08h00 to 16h30, Mondays to Fridays (excluding public holidays).
Contact the Customer Interaction Centre through your preferred communication medium at:
South Africa
- Volkswagen
- 0860 434 737
- Volkswagen Commercial Vehicles
- 0860 103 349
- Facsimile
- 041 394 5170
Neighbouring states (Swaziland, Lesotho, Namibia and Botswana)
- Volkswagen
- +27 41 994 5615
- Volkswagen Commercial Vehicles
- +27 41 996 6003
- Facsimile
- +27 41 394 5170
- E-mail:
- support@vwconnect.co.za
- Postal address:
- PO Box 80, Uitenhage, South Africa, 6230
- Physical address:
- 103 Algoa Road, Uitenhage, South Africa, 6230
